Returns & Exchanges Policy

30-day return window

• Start the return request and hand the package to the carrier within 30 calendar days after delivery. The carrier acceptance scan or postmark controls; time caused by LuluVela's delay in providing an approved label does not count against the window.
• Eligible merchandise must remain unworn except for a brief fit check, unwashed, unaltered, free of odors, stains, hair, cosmetics, deodorant, bodily fluids, and other contamination, and have its original product tags attached. Missing disposable outer shipping packaging alone does not make an otherwise resalable item ineligible.
• One prepaid return label is provided for each eligible United States order.
• Original standard shipping and Express upgrade charges are normally not refundable. LuluVela covers return shipping when the item is damaged, defective, incorrect, or affected by a LuluVela fulfillment or production error.
• Personalized, embroidered, and Custom Design merchandise is final sale for change-of-mind returns, except for damage, defect, an incorrect item, a LuluVela production error, or a right that cannot legally be waived.
• Ordinary, unpersonalized Team Order merchandise remains eligible under this policy unless a written quote clearly discloses a lawful special-order exception before purchase.

Exchanges

An eligible exchange is handled as a return followed by a replacement or new order. Availability is not guaranteed until the replacement is confirmed.

How to request a return

Start the request from your LuluVela account or contact us with the order number and reason. Both the request and carrier handoff must occur within the 30-day window. A return is not complete until LuluVela receives and inspects the merchandise.

Refund timing and ineligible returns

After an eligible return passes inspection, LuluVela initiates the refund to the original payment method. Your bank or payment provider normally needs 5–10 business days to post it.

• If an item is not eligible, LuluVela will notify you and may offer return shipment at your expense.
• If you do not respond and pay the quoted retrieval shipping within 30 days after notice, LuluVela may dispose of the item as described in that notice, subject to applicable law.