Refer-a-Friend Policy

How the offer works

An eligible customer may share their personal LuluVela referral link. The link never signs the friend into the referrer’s account; the friend creates or signs in to their own Personal Account. The friend’s $10 referral credit remains unavailable until their first qualifying merchandise order reaches $35. At checkout, the friend may apply the available credit or save it for a later eligible order. Unused credit remains available for 12 months from issue. After the referred order qualifies, the referrer may also receive $10 in LuluVela Credit. The offer shown at referral and checkout controls if it differs from this summary.

Referrer eligibility

• The referrer must have an eligible LuluVela customer account in good standing.
• A referral link is personal and may not be sold, purchased, posted to coupon aggregation sites, used in paid search, or distributed through spam, bots, or misleading claims.
• Employees, vendors, professional resellers, approved Partners, or other program participants may be excluded where separate terms apply.

Friend and order eligibility

• The friend must be a new LuluVela customer and use the valid referral link or code as directed before completing the first qualifying order.
• The merchandise subtotal must meet the stated threshold after discounts and before shipping and tax unless checkout states otherwise.
• Gift value, shipping, tax, fees, canceled items, returned items, Custom Design, embroidery, and other excluded products or services do not count toward eligibility.
• Only one referral reward may apply per new customer, household, payment method, device, or other reasonable fraud-control grouping.

Credit timing and use

Referral Credit is issued only after the referred order is paid, remains eligible, and passes any stated return or verification period. Each Credit lot expires 12 months after issue and keeps its own expiration date. Credit is promotional, has no cash value, and cannot be transferred, sold, or exchanged for cash. The current maximum is $20 per eligible order. Sale items may qualify. Credit cannot be combined with another coupon unless an offer expressly allows it, and applying Credit does not reduce the merchandise subtotal used for the free-shipping threshold.

Reservations, returns, and cancellations

Credit selected in a bag is reserved for one hour and released by cleanup checks that run approximately every 10 minutes.

• For an ordinary return or customer cancellation, only an unexpired original Credit lot is restored. An expired lot is not restored, replaced, or paid in cash.
• For a merchant-initiated cancellation, LuluVela restores an unexpired original lot. If that lot expired while tied to the order, LuluVela creates an exact-value, auditable replacement that expires 90 days after issue.
• If a referred order is refunded below the qualifying threshold, charged back, duplicated, or fraudulent, the related reward may be withheld, canceled, or deducted. Duplicate events do not create duplicate rewards.
• Self-referrals, multiple accounts, fictitious identities, coordinated abuse, or attempts to evade limits are prohibited.

Sharing responsibly

Referral messages must be truthful, identify the sender, disclose that the sender may receive LuluVela Credit, and comply with email, text-message, privacy, endorsement, and anti-spam rules. Do not message people without an appropriate relationship or permission.

Program changes

LuluVela may limit, suspend, or end the offer, or change future eligibility and reward terms, to prevent abuse or operate the program lawfully. Changes do not create additional rewards for completed activity. Last updated: October 9, 2026.